Career Opportunities
Partner Relationship Manager
JOB DESCRIPTION:
Under general supervision in the Sales Department, a Partner Relationship Manager
is responsible for cultivating existing relationships and generating renewal/secondary
sales opportunities as well as identifying areas within Partner Counties
where additional value can be delivered.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Focuses on delivering value to the customer at every point of contact.
- Possesses an advanced level of understanding of company products and services.
- Monitors client needs and communicates market trends, company products and services to assist in sales objectives.
- Monitors market for need to modify pricing to meet sales objectives and profit goals.
- Assists Territory Managers with sales presentations to existing accounts, when needed.
- Attends and coordinates trade shows.
- Organizes User Group Meetings and compiles information per the strategic direction of Marketing.
- Works to understand customer needs, channels needs and competitive activity, while specifying market requirements and identifying innovative solutions.
- Utilizes the system of LERS. Listens to the customer, Empathizes to the customer's concern, Responds with a plan and Solves the problem.
- Assists with bid responses and writes contracts according to established guidelines and procedures. Only uses approved contract templates and does not alter contract language without prior approval.
- Manages difficult or emotional customer situations; responds promptly to client needs.
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Is able to present effectively and confidently to audiences, large and small.
- Updates salesforce.com accurately and regularly. This includes but is not limited to touchpoint entry/analysis and pipeline maintenance.
- Uses salesforce.com to THEIR benefit.
- Maintains a dashboard and meets with Supervisor on a monthly basis to deliver THEIR interpretation of the data.
- Contributes as a team member within the sales team environment.
- Emphasizes within themselves the need for continuing personal enrichment. This can include attending sales focused seminars, self-help books, peer group discussions, etc.
- Other duties may be assigned.
COMPETENCIES:
To perform this job successfully, an individual must possess the following competencies:
- Approachable attitude - the individual receives instructions and suggestions in a positive manner, works to implement suggestions and works well within a team.
- Initiative - Is confident in the PRM position to initiate activities that the Partner Relationship Manager knows will deliver value to the county.
- Works independently - the individual is able to work independently in an environment where distractions may be present.
- Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
- Customer service - the individual manages difficult customer and co-worker situations, responds promptly to needs, solicits feedback to improve service, responds to requests for service and assistance and meets commitments.
- Planning/organizing/multi-tasking - the individual prioritizes and plans work activities and uses time efficiently.
- Quality control - the individual demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
- Quantity - meets department objectives and contributes equitably to the growth strategy of the company.
- Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Ability to communicate - communicates to both internal and external customers in clear and concise manners.
- Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Safety and security - the individual observes safety and security procedures and uses equipment and materials properly.
REQUIREMENTS:
EDUCATION and/or EXPERIENCE:
- High School Diploma and at least 4+ years of Business to Business relationship management experience or equivalence is preferred. Driver's license is required.
Fidlar Technologies offers a complete and competitive benefits package including
medical, dental, life, disability, 401k, EAP in a casual, creative and fun work
environment!
Qualified candidates, please send resumes to Inga Harty, Director of Human Resources at IngaH@fidlar.com.