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Client Solutions Specialist


Under general supervision, performs work in the Client Services Department responsible for providing client assistance in multiple technical areas of company products and services.


  • Possesses technical understanding of company products and services
  • Confers with clients to analyze current operational procedures, identify problems and learn specific input and output requirements such as forms of data input, how data is to be summarized, and formats for reports
  • Offers support of the technical nature regarding services and products to members of the Client Solutions team and clients
  • Communicates with clients concerning cause and progression of scheduled and non-scheduled computer down time
  • Distinguishes between which service requests or problems need to be handled by the Client Services team and/or other service areas of Management Services
  • Provides guidance and direction over the telephone to clients that are having difficulty obtaining desired service
  • Maintains and monitors a system of problem tracking and client service requests in order to provide a centralized client service database
  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully and develops alternative solutions.
  • Manages difficult or emotional customer situations; responds promptly to client needs; responds to requests for services and assistance and meets commitments
  • Speaks clearly and persuasively in positive and negative situations; listens and gets clarification and responds well to questions
  • Completes Labor Reporting in an accurate, timely fashion


To perform this job successfully, an individual must possess the following competencies:

  • Enjoys interacting with customers on the phone
  • Works during business hours from 8:00 am through 5:00 pm, Monday through Friday, and other hours as needed
  • Exhibits strong technical, organizational and writing skills
  • Trains and/or provides functional guidance to user personnel
  • Works under deadlines with a work environment that is subject to cyclical heavy workloads
  • Deals tactfully with and resolves conflicting demands of users for service
  • Speaks effectively over the telephone or before groups of customers
  • Demonstrates flexibility due to dynamic work schedule demands
  • Manages fast-paced, high volume and time sensitive work flow
  • Displays ability to work independently to complete tasks


  • Bachelor's degree (B. A.) from four-year college; or three to five years related experience and/or training in a technical environment; or equivalent combination of education and experience
  • Must have strong computer skills in relational databases, especially SQL Server
  • Fundamental understanding of computer hardware and networking required
  • Familiarity with Microsoft Office, Adobe Acrobat and Crystal Reports a plus
  • Must possess a genuine desire to help clients find creative solutions for their software related issues

Fidlar Technologies offers a complete and competitive benefits package including medical, dental, life, disability, 401k, EAP in a casual, creative and fun work environment!

Qualified candidates, please send resumes to Inga Harty, Director of Human Resources at