Because every county is unique, one of the first steps
the Fidlar Technologies team will undergo prior to a county
being trained on the new system will be to perform a complete
Workflow Analysis of the current methods and practices
in the county office. This analysis provides valuable
information to the implementation team to help them understand
the county's current processes for managing records. During the
analysis, possible opportunities are identified to streamline the
workflow and to build greater efficiency into the office procedures.
When the study is complete, a report is written that details the
findings of the analysis. This report is carefully reviewed with
the appropriate county officials. The goal in all of this is to
partner with our customers in providing for a smooth transition
to the new system. Additionally, productivity expectations are
discussed following the analysis that will provide the county with
the opportunity to measure the success of the
project after the live date.
The implementation team will also develop the training
program and schedule based on information discovered during
the workflow study. This program will be tailored very specifically
to the staff, taking into account the number of staff needing to
be trained, the proficiency of each staff member and
the scheduling needs of the office.
Information identified during the workflow analysis will also
be utilized to set up the county's Fee and Fund configurations, to
format various indexing fields, and to configure
the document stamp(s) and receipt(s).