At Fidlar Technologies, we recognize that changing software
programs can be an unsettling experience for some users. Because
of this, we offer a very comprehensive training program. The project
manager for each new county office will work closely with the
county staff to develop a workable training schedule. The
schedule is determined by a number of factors:
- How proficient each of the staff is in the use of computers
- How many staff members need to be trained
- Will each of the staff be using all of the modules of the software or will some only need to be trained on a few of the modules?
Typically, some remote training will occur before the first visit to an
office. This training usually involves the administrative-type modules. The
amount of training that occurs remotely and on-site is a decision based
on conversations between the county officials and the project manager.
The training schedule will typically be comprised of sessions that
are 1 1/2 to 2 hours each and include 3-4 students. Depending on the
number of staff that need to learn each module of the software, each
student can expect to be in three to six sessions
in the course of three or four days.
The goal of the training is to demonstrate the function
of each relevant module to the staff members and give each
of them a chance to perform these functions. In fact, each staff
member will be asked to "drive" (sit at the keyboard) during some
part of the training. Using the Workflow Analysis that was prepared
in advance of the training, the trainer will cater the training
concepts to fit the unique needs of each office and staff personnel.
As noted above, following the initial training trip, the staff will
be encouraged to practice and call their trainer(s) with any questions.
Additional training is provided remotely before the live trip. On the
live date, the Fidlar team will be available the entire day and much
of the day after live to assist the staff and public searchers.
After the county has gone live, our support team is available for any
training related questions. There are times that months
go by between certain indexing/correction/ reporting scenarios.
We encourage the staff to contact our support team for guidance.
In addition, we continue to provide enhancements to our products.
When these enhancements are released, we want the county to be able
to take full advantage of them, so we arrange with the county for the
necessary training. Typically, this type of training is done remotely.
It is very important to us to make sure the public is comfortable
using the public search program (Laredo). During the live trip
at a county site, we hold public training sessions to educate
the county searchers on how to maximize
their efforts using the new system.
Each county staff member is provided with a training manual
to utilize during and after the training sessions. Additionally, the
manual is available within iDocument XF as a PDF document.
Manuals are also made available for the public searchers
within a county office. For remote searchers, online tutorials
are available from our website.