In working closely with counties over the past years, the priority
has become very clear: to provide reassurance to the county that the
implementation process will go smoothly and methodically while taking
the county to their new environment in a timely manner. At Fidlar Technologies,
our methodology behind implementing a new system supports a smooth
transition process. The county will enter the implementation phase with a
complete understanding of what is to come, which provides
a greater sense of confidence.
Our strategy ensures clear communication in Project Management,
a thorough understanding of the county details within the Workflow
Analysis, and a system that is ready at production with a quality Installation
and Configuration. Our customers will receive an accurate Conversion by an
experienced Conversion Specialist, and Training that is designed to
complement the knowledge and learning styles of the staff.
Project Management begins upon contract signing. A production
team will be assembled, led by a Project Manager (PM). The PM is
responsible for coordinating all of the efforts within Fidlar Technologies
and within the county that coincide with the transition process. Additionally, it
is the PM's key concern to make sure everyone involved is aware of what is
happening at all times, keeping the lines of communication open.
The first step for the PM is to contact the county to outline the
schedule. The schedule begins with a kickoff meeting to answer questions, both
technical and user-oriented, and to set project goals and expectations. Once the
installation process begins, the PM is responsible for monitoring the progress, keeping
all parties informed, and keeping the project focused on the agreed upon timeframes. A Gantt
chart is utilized to track the progress of the schedule.
Once the live date has occurred, the project manager will work with the
county official to create a punch list of outstanding contract items that need
to be fulfilled and will ensure that these items are accomplished in a timely
manner. The end result is an installation that comes to fruition, meeting all
of the project goals within the set timeframes.