The success of any software solution begins with a solid platform of the right
hardware and networking. At Fidlar Technologies, we have a proven record for designing
and building technology platforms. Whether we handle the entire system configuration
and installation or we partner with the county IT staff, our planning and execution
ensures an effective and efficient install.
The necessary hardware will be ordered shortly after the kickoff meeting according
to the specifications listed in the contract. Fidlar is equipped to either assist an
office in the ordering of the hardware or to order the hardware through our own purchasing
department. The server(s) can be shipped either to our office for the installation of the
server software, or, with a high-speed remote connection, we can accomplish the installation
remotely if desired. Workstations and other hardware (scanner, receipt printers, etc.) are
typically shipped directly to the county office. The training workstations are usually
set up, and the software installed on them, before the first training trip. Installation
of the other workstations can be done remotely or during the first or second trip to the county
site. The physical setup of the servers, workstations and other hardware can be performed by the
Fidlar Technologies team or by the county IT staff, according to the terms of the
contract. The same is true for the loading of the operating systems and other third
party software (SQL, Crystal Reports, etc.).
Once the server(s) is set up, the configuration of the fees and funds for receipting
is designed, well before the first training trip. Other program configurations (required fields
for indexing, PIN formatting, etc.) are also designed during the preparation stage leading up to
this first training trip. Much of the information needed to perform these configurations is
gathered during the workflow analysis and subsequent calls to the county office. Our goal in
this process is to provide our customers with a system that is ready to go by the live date.