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Information and Technology Services Specialist


Under general supervision, performs work within a team environment for a growth-oriented software company. Responsibilities include but are not limited to installation, data conversion, and customer contact for the products and services of Fidlar Technologies by performing the following duties.


  • Possesses technical understanding of company products and services.
  • Upgrades system and corrects errors to maintain system after implementation.
  • Completes database conversions, application installations, and product testing.
  • Assists computer developer in resolution of problems related to programming.
  • Prepares charts and diagrams to detail client set-up.
  • Directs and coordinates work of others to develop, test, install, and modify programs.
  • Identifies and resolves problems in a timely manner; gathers and analyses information skilfully and develops alternative solutions.
  • Manages difficult or emotional customer situations; responds promptly to client needs; responds to requests for services or assistance and meets commitments.
  • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
  • Completes Labor Reporting in an accurate, timely fashion.


To perform this job successfully, an individual must possess many of the following competencies.

  • Possesses medium to high understanding of computer operating systems, hardware, networks and Internet.
  • Has medium to high understanding of SQL and/or programming languages.
  • Possesses the ability to see specific projects through to completion.
  • Has good phone and customer communication skills.
  • Has the ability to manage 2 – 4 specific projects at a time.
  • Possesses the ability to accept and adjust to emergency projects.
  • Possesses excellent technical communication skills.
  • Has an understanding of the principles of data conversion.
  • Demonstrates flexibility due to work schedule demands.
  • Is available for moderate travel to customer locations.
  • Displays ability to work independently to complete tasks.
  • Possesses commitment to do whatever is necessary to meet deadlines.
  • Has good knowledge of Microsoft Word, Excel, Outlook, Explorer, and Power Point.
  • Other duties may be assigned.


  • Bachelor's degree (B. A.) from four-year college; or three to five years related experience and/or training in a technical environment; or equivalent combination of education and experience.

Fidlar Technologies offers a complete and competitive benefits package including medical, dental, life, disability, 401k, EAP in a casual, creative and fun work environment!

Qualified candidates, please send resumes to Inga Harty, Director of Human Resources at